We realize that for many people, creating custom products online may be new. With that in mind, please contact us if you have any questions. If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding shipping.
We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of customers own uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type, design, color, font choice, or size. Please review the product sizing chart before completing your purchase.
- Artwork and digitizing fees associated with your orders are non-refundable.
Return questions should be directed to:
Visual Ink Fulfillment Center
7123 W. Pershing Ct.
Visalia, CA 93291