At Visual Ink we realize that for many people, creating custom products online may be new. With that in mind, please contact us if you have any questions. If you are not satisfied with your purchase from us, simply contact us within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding shipping.
Visual Ink takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality or low-resolution of customers own uploaded images.
- Design errors introduced by the customer in the design creation process.
- Errors in user-selected options such as product type or size.
24 hour production items will be shipped same day if ordered before 3pm PST. Out of stock and backordred items will be excluded from this guarantee and will require a longer production period.
Items ordred before 3pm PST that are not post marked by 11:59pm on the date of order will be eligiable for a FULL refund.
Sizes 3XL & 4XL are non-stocked items and are excluded from the Same Day Shipping Guarantee. Orders placed on a Saturday and Sunday will be shipped the next business day - Monday (for non holiday weekends).